Frequently asked questions
Where does OBia ship?
OBia currently has a shipping option configured for Canada. Delivery to France is being prepared but is not yet available for checkout. Available destinations are confirmed at checkout.
How much is shipping?
Our current shipping option for Canada is configured at $0 CAD. Availability and the amount shown at checkout govern your order. Any applicable taxes or import-related fees should be reviewed before completing an order.
When will my order arrive?
Delivery time varies by item, supplier, destination, and carrier. We do not guarantee arrival by Christmas until the relevant supplier and shipping method have been verified. Contact us before ordering for a fixed date.
Where is OBia based?
OBia is a Canadian online store.
How do I track my order?
Visit our Track My Order page. Tracking details are shared when they become available from the supplier and carrier.
Can items arrive in separate packages?
Some items may be supplied by different partners and can arrive separately. If that happens, tracking information may be provided for each shipment.
Can I cancel or change an order?
Contact us as soon as possible using the Contact page. Once an order has been processed or shipped, cancellation or changes might no longer be possible.
What about returns and refunds?
Consult our Returns Policy and contact us with your order information. Applicable consumer protection rights continue to apply.