FAQ

HOW LONG DOES IT TAKE TO RECEIVE AN ORDER?
Your order is processed and shipped within 2–3 business days. Delivery times typically range from 5 to 21 business days worldwide. For Canadian customers, delivery times may vary depending on your province or territory and the carrier.

WHERE DO YOU SHIP AND WHAT ARE THE SHIPPING FEES?
We ship worldwide, including across Canada. Shipping is free on all orders.

WHERE ARE YOU BASED?
Our company is based in France.

WHO DELIVERS MY ORDER?
Your items are delivered by your local postal service in Canada, such as Canada Post, or an equivalent local carrier depending on your location.

WHAT ARE THE DELIVERY HOURS?
Delivery times depend on your local postal service’s schedule.

WHAT IF NO ONE IS HOME?
No problem. If your package is small enough, it will be left in your mailbox. Otherwise, it will be held at your local post office for pickup.

I ENTERED THE WRONG ADDRESS — WHAT SHOULD I DO?
If your order has not yet shipped, contact us immediately and we will update your details. Once the order has been dispatched, no changes can be made, in accordance with our Terms of Sale.

IS YOUR WEBSITE SECURE?
Yes, this website is fully secure. It uses HTTPS encryption (indicated by the padlock icon in your browser), ensuring that all pages—not just checkout—are protected.
For payments, we use trusted providers such as Stripe and PayPal, which are industry leaders in online transaction security.

WHAT PAYMENT METHODS DO YOU ACCEPT?
We currently accept:

  • Credit and debit cards
  • PayPal

We do not accept cheques, bank transfers, or cash on delivery.

WHAT IF I’M NOT SATISFIED WITH MY PRODUCT?
We offer a 100% satisfaction guarantee. If you are not satisfied for any reason, you may return the product within 14 days of receipt for a full refund of the item price.

Conditions:

  • Items must be returned in perfect condition
  • Return shipping costs are the responsibility of the customer
  • Proof of postage must be sent to us by email

STILL HAVE QUESTIONS?
If you have any further questions, please contact us at: info@obiagrace.com